Frequently asked questions

One payment, then instant bookings. Card payments in Nigeria fail often enough that doing one at the moment an airline is holding a fare for you is a real way to lose the fare. Funding once and booking from a balance takes that risk out of the booking itself.

It also makes refunds fast: money comes back to your balance in seconds rather than waiting on a card reversal.

No. It is a balance held with Conifer for booking travel. It is not a virtual account, it earns no interest, and we do not lend against it. You can withdraw it to your own bank account whenever you like.

Wallet › Add money. Choose an amount and pay by transfer or card through our payment provider. The balance updates automatically once the money lands — usually within seconds.

Where our payment provider charges a fee to collect the payment, it is shown before you confirm and added on top — so the amount you asked for is the amount credited, and you always know what leaves your bank.

Give it a minute; pending payments are reconciled automatically. If it has been more than an hour, send us the reference from your bank alert and we will trace it.

Wallet › Withdraw. Choose your bank, enter your account number, and the account name appears for you to check before you confirm. It must be an account in your own name. We do not charge for withdrawals.

No. Browsing and searching are open. An account is needed to book, because a booking needs a wallet to pay from and somewhere for the confirmation to live.

Airlines and hotel suppliers reprice constantly. When you select something we hold it at the quoted price for a few minutes, and if the supplier reprices in between we show you the new price and what changed before anything is charged.

Naira. Suppliers quote us in their own currency — often US dollars — and we convert at the live rate before showing you a price, so the number you see is the number that leaves your wallet.

Under My trips. Every confirmation is also emailed to you with the references you will be asked for.

Yes. Tickets are issued by the airline through our flight partner and carry a normal airline booking reference, which is what a check-in desk asks for.

Yes — one search returns every cabin the airline sells, and the strip above the results shows what each one costs from. Tap a cabin to see only those fares.

Some airlines will not issue a ticket without passport details, particularly on international routes. We only ask when the airline actually requires it, and the fields appear under the passenger who needs them.

Contact us immediately. Most airlines allow a small spelling correction shortly after issue and charge for a name change after that; some do not allow one at all. A mismatch at the airport means refused boarding, so this is worth fixing the same day.

Whatever the fare includes, shown on the result and again on your confirmation. Basic fares frequently include cabin baggage only.

The room rate is paid here. City taxes, resort fees, parking and anything you use during the stay are usually collected by the property.

• The driver's own valid licence, held for the minimum period the supplier requires.
• A card in the driver's name for the security deposit - most suppliers will not accept cash or someone else's card.
• Passport or ID, and the booking reference.

Only if they are added as an additional driver at the desk, which usually costs extra. Driving a rental you are not named on voids its insurance entirely.

Conifer arranges them directly with local operators, which is why their cancellation terms are ours rather than a supplier’s.

Yes. The seats you book are held for you, and the trip shows how many are left before you book.

You are refunded in full, or moved to another date at no charge — whichever you prefer.

No, and nobody honestly can. Embassies decide visas. The service fee pays for preparing, checking and submitting a complete application — work that materially improves the odds, but does not decide the outcome.

Whatever the destination requires — typically passport data page, photograph, proof of funds and travel booking. Upload each from your device as an image or PDF.

No. It is refundable in full until we begin the review, and not afterwards, because by then the work it pays for has been done.

Open the booking under My trips. What you get back depends on the terms shown when you booked.

To your Conifer wallet, in seconds once it is approved. From there you can spend it or withdraw it to your bank.

Airlines typically take 7 to 30 business days. We chase them, but we cannot make them faster. Full detail in the refund policy.

It is refunded automatically, as part of the booking attempt itself — the money is back before the error reaches your screen. If your balance still looks wrong, tell us the reference and we will check the ledger.

Use the password reset on the sign-in page. If the reset email does not arrive, check spam, then contact us — we can see whether it was sent.

Yes, from your profile. The new address has to be verified before confirmations start going to it.

Email us from the address on the account. Withdraw any remaining balance first — we cannot return it after the account is closed. Some booking records are kept for the period required by tax and anti-money-laundering law, as set out in the privacy policy.